Debtor management in figures
Up to 40% fewer files to the court bailiff.
Positive evolution among several Risolto Platform clients. We have found that by using the Platform, our clients are sending 40% fewer files to the court bailiff. Risolto is achieving this benefit in several ways.
Why investing in your customer relationship is beneficial.
Risolto's customer-oriented approach, in which we maximise the dialogue with your customers, address them via their preferred communication channel and offer various payment options, is proving its worth in the case below. Through our solution-oriented way of working, we ensured a decrease of up to 40% in files that required external collection. Not only does this ensure more efficient accounts receivable management, but also better customer retention and lower follow-up costs.
CASE
Our clients send up to 40% less files to the court bailiff.
We observed a decrease of up to 40% in the number of files that need to be forwarded to the court bailiff. This is positive news for our customers, who are also seeing a reduction in DSO (Days Sales Outstanding) and in costs.
There is also a benefit for our customers' customers, because although our debt-collection partners focus on amicable debt collection (whereby costs are kept to a minimum), there is, of course, a cost increase when a debt-collection partner (such as a bailiff or debt collection) steps in. Something debtors certainly appreciate.
Tailor-made solutions: a necessity for good debtor management.
Most debtors do not postpone paying an invoice out of bad faith. There is often a very concrete reason why these (often multiple) invoices remain unpaid. And once the invoice remains unpaid, it is often a slippery slope (especially when there is a financial reason for the non-payment), whereby the threshold for payment becomes higher and higher. Keeping options open for your customer helps prevent this kind of situation and makes your customer feel supported rather than targeted.
Payment plan as part of your debtor management
We also provide step-by-step solutions, such as payment plans. Often, this is already a welcome solution for your client. Creating payment plans is easy in Risolto Platform. Moreover, follow-up (with regular reminders) is automatic.
Your customer benefits from a tailor-made solution, and you are assured of a paid invoice for which you do not need to take any further steps.
