Automatisatie is meer dan een modewoord.

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Smart automation is more than a buzzword.

Classic automation has existed for a while and has always been a diving topic. Those in favor of it find it to be efficient, and essential in order to avoid repetitive tasks. Those against it sometimes claim it's a way to exchange people for "computers". 

From experience, we've seen that automation has the potential to be an ally to emplyees & employers alike. Automation won't replace employees, instead supporting them. The defining success factor here is the thoughtfulness with which the automation is implemented.

Classical automation vs. smart automation

Classical automation has existed for quite some time, and in the past, it was mostly used in only a part of the management process, where it executes certain actions at high speed. While this process is fine for the automation itself, it often puts a strain on the employees that have to speed up in order to match the automation process.

A practical example is automation in accounting software. Payment reminders are sent in one massive batch, which is very efficient for the person sending the batch, but less ideal for the team that does the follow up. It often creates a time crunch where employees need to answer the returns on these reminders at high speed. 

From the philosophie that automation should support the employer & employee, Risolto focuses on smart automation. Communications are planned & sent out in stages, so feedback arrives at a normal but regular pace. This allows your team to process feedback at a workable pace.

Automation with Risolto

Our Risolto AI takes care of executing certain repetitive tasks: planning e-mails, constructing text messages, generating payment links & overview... The time employees save here can b used to employ their unique skills, as to provide added value to the company.

Adding to this: Risolto plans actions & communications following an intelligent strategy (generated by AI). Classical automation uses a one fix solution for every issue, while smart automation takes on the issue on a personalised level. Risolto picks for each client the most efficient channel (letter, text message, e-mail, call,...) and plans actions at a time your client is likely to answer positively. Our AI learns from payment behaviour, and uses this experience to constantly improve communication.
A practical example: When Risolto notices a particular client pays after receiving the second reminder, the AI will try to use this info to trigger the payment earlier, by sending the second reminder some time in advance. This allows us to shorten DSO. Should you prefer, you can also use tags in order to manage communication flows for your clients.

Give your time every opportunity to create time gain, together with Risolto. Book your demo with our Risolto Platform Advisors.

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